The Moral of the Story...

The Moral of the Story...

Cars & Bars is a storytelling series compiling specific moments, mundane and exotic, from my work as a valet and bartender.


Last night, Ashley Zimmermann [not her real name] wrote the following in the Comments section of the hotel's Medallia online response portal:

"I gave the front desk an ice pack to keep frozen and they returned it unfrozen."

Before crying foul, you should know that Guest Services has already gifted Ms. Zimmermann an already opened/nearly empty bottle of wine for her troubles.

Still, although I am merely a Valet Attendant, I know enough to know that our hotel places a premium value on educating our guests. And in this spirit I wanted to offer what I think are several possibilities as to the moral of this story.

~ 

I gave the front desk an ice pack to keep frozen and they returned it unfrozen.

The Moral of the Story...

A) The hotel staff person responsible for keeping your credit card information private and secure is not to be trusted when it comes to ice packs.

B) If you don't spell it out, some employees take a customer service point-of-emphasis—"Provide the guest with a genuinely warm experience"—way too far and way too literal.

C) Elsa, that Disney queen of little girls everywhere, was actually a badly misguided wild-child: often it is more important to not "Let It Go"—for example, when you have a frozen item in your possession and you wanna keep it frozen.

D) Although it refers to an entirely different liquid, the maxim "Don't cry over spilled milk!" can be really helpful if you ever find yourself crying over unfrozen ice.

E) Like the Buddhist monk says: "We all must discipline our icy hearts to let the anger melt. Or else how will we appreciate that which is frozen?"


The Torture of It All

The Torture of It All

On Behalf of the Hotel

On Behalf of the Hotel